Online Help & User’s Guide

Tools Used: DITA, oXygen XML Editor, Bitbucket, Jenkins, and ServiceNow.

This work was published internally during my time at Cengage Learning. Due to their internal nature, only approved PDF samples are linked below.

Deploy to Production Internal Help Article

This article was written to help current and future members of the technical communications team release updates to the Cengage company website with the ServiceNow platform. This sample showcases my strength in writing documentation for internal technical audiences.

Create A Pull Request in Bitbucket Help Article

Bitbucket is a web Git repository service you can use with Atlassian tools like JIRA. It facilitates a secure space for team collaboration, version control, and CI/CD Integration. This sample showcases my ability to break down technical terms into a helpful beginners’ user guide.